Koza 5 Day Exchange Policy
Though we always strive to provide you with a great experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can exchange your Order within 8 days, from the day of Delivery.
Terms & Conditions:
- Please notify us of receipt of a damaged/defective product within 24 hours of delivery.
- All products will be accepted only if the products are returned in a saleable condition with the tags intact, packaging and invoice.
- Postage and charges for return of these will borne by the customer or you can reach to our nearest store for the exchange.
- All exchange requests will be processed once the shipment returns to our warehouse
- It is advised that the return packets should be strongly and adequate packaged so that there is no further damage of goods in transit.
- The defective/damaged item sent for replacement must be received within 10 days of delivery to claim the replacement.
- Please note that in any case we cannot offer exchanges on any sale, opened or used products.
- We regret that our sales facility is not currently available online to our customers outside of India. If you reside outside India and are interested in purchasing one of our products, please email us at [email protected] or call us at +91-9903266856.
How do I Exchange?
You can also ship back the product to our address mentioned below, clearly mentioning the order number. Post-dispatch or before moving forward for exchange it would be helpful if you could drop in an e-mail with the order number and dispatch details at [email protected]
Address for returns is-
Plot No. 49 & 52
3 No. Pagladanga
Udayan Industrial Estate
Kolkata, India 700015
Koza’s Cancellation Policy
“We respect your change in mind”
In case you have a change in mind just after making the payment, you can drop an e-mail at [email protected] with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount.
If we receive your cancellation request before the product has been shipped, we will refund the entire amount to you within 7 working days of receiving your request.